If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. Note, that we are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

 
Returns Process
+ Contact the store via email - info@thesneakerlounge.com.au or by phone on 02 6652 9229, and request a Return Number.
+ Ensure your return is well packaged, and meets all the conditions outlined below.
+ Please mark 'Returned Items' clearly on the outer packaging of your parcel along with the Return Number.
+ Return to the following address:
      Sneaker Lounge
      Shop 58 Park Beach Plaza
      Coffs Harbour NSW 2450
       
      Conditions of Return

      + All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
      + All Items must be in original, resalable condition.
      + Please make sure all returned items are well packaged, so as not to be damaged in the post.
      + If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
      + Please make sure all return packages are sent with a trackable service.
      + We cannot take responsibility for items damaged or lost in the return transit.
      + You are responsible for the return shipping costs of the items.

       
      Items That Cannot be Returned

      There are strictly no returns or exchanges on sale items, items purchased with a promotional code or underwear.

      If you require anymore information please contact us at the store either via email - info@thesneakerlounge.com.au or by phone on 02 6652 9229. We are open 7 days a week. Note, we try our best to respond to messages on social media but for anything urgent please use the details above.